Java and Data-related training courses to companies of all sizes

Managing Staff Performance

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Course Aims

To provide a good understanding of the principles of leadership and the processes / skills required for effectively managing staff performance.

Who Should Attend

All those who have responsibility for managing staff.

Course Outline

Leadership versus Management

  • Adairs Top Leadership Qualities
  • Action Centered Leadership
  • Management Styles

Giving Feedback

  • Receiving Feedback
  • Assertiveness, Aggressiveness And Passivity
  • Assertiveness – The 3 Steps
  • Assertiveness And Feedback Exercise

Setting S.M.A.R.T. Objectives

  • Measurability of Objectives
  • Defining Standards Exercise

Performance Management

  • Skill / Will Matrix
  • Applying the Skill/Will Matrix
  • Managing Poorer Performance
  • Overcoming Performance Blockages

Managing Poor Performance

  • Performance Counseling Meeting
  • Performance Counseling Meeting: Preparation
  • Undertaking The Performance Counseling Meeting
  • Performance Counseling Meeting Process
  • Exercise: Friday the 13th!


Training Location

The Royal Commonwealth Club, 25 Northumberland Avenue, Embankment, London WC2N 5AP


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